Bio Bidet Ultimate BB-600 Advanced Bidet Seat- Elongated White

What are typical shipping & processing times?

Order processing time is 1-3 business days if the item is in stock. 

Delivery takes 3-14 business days.

If a unit is not in stock, it will have a unique lead time depending on the SKU. 

Once we receive your order, we will send you a confirmation email, and then we process the order by confirming it is in stock and ready for shipment. If any of the items in your order are backordered, we will reach out to you via e-mail or phone and you may choose to either wait or receive a 100% refund. 

Please note that some carriers continue to be impacted by pandemic delays.

Returns

Returns must be initiated by the customer within 30 days of the purchase date. Customers are responsible for return shipping costs. Collect shipments will be deducted from the amount refunded. Due to the hygienic nature of our products, Bio Bidet cannot accept returns on products that have been used. All returns are subject to review and can be declined if received in poor condition. Restocking and handling fees may apply.

Smart Toilets:

Due to the difficulty and customer cost in transporting this product, Bio Bidet will NOT accept any smart toilet returns due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a white glove curbside service will be used for transporting all smart toilets. The same method of shipping must be used for returns to avoid further damages during transit. Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: info@serenitymission.com  (833) 899-9777. For issues of a unit arriving damaged or missing parts, contact us for an authorized RMA number by emailing info@serenitymission.com with your full order information including PO#, customer name, customer phone number, customer address, purchase date, and reason for return. Do not sign for damaged items.

We work very hard to ensure that we offer the best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will match the competitor's price and provide superior customer service.

Please give us a call, email, or live chat with the price and link to the product. 

**We DO NOT price match with large retailers such as Home Depot, Sams Club, Costco, Ebay, etc.**

**We will not match pricing on products being sold under Minimum Advertising Price guidelines**

• Promotions such as rebates and buy one, get one free offer are not eligible
• The item must be in stock on the competitors' website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

There may be brands excluded from that offer. Please contact us for further information.