Returns
We understand that not everything works out, and that’s okay. At Lexora, we take our commitment to customer service seriously, and strive to make our returns process as painless as possible. Following these simple steps will ensure that your returns are processed as quickly as possible.
All returned items must be shipped in an undamaged “like new” condition, original packaging and crating materials, for the return to be accepted by Lexora. A return merchandise authorization (RMA) must be requested and approved prior to shipping any products back to Lexora. All returns will be inspected upon arrival at the warehouse and once approved, the applicable credit will be provided.
The following types of items may not be returned under any circumstance:
-Items that have been partially or completely installed and/or assembled.
Damage
At Lexora we urge our customers to inspect their purchases for any damages and make note of them immediately upon arrival. Documenting and reporting damages as early as possible helps us improve our service and keep our customers happy.
Any noted damage to the purchased item must be reported to Lexora within 5 business days of delivery.
For evident transit damages, please refuse the item with the freight company upon delivery. The majority of minor issues/damages can be replaced by parts sent from Lexora warehouse and do not require a full return of the item. If minor damage is visible upon delivery, please notate same on the Proof of Delivery slip which is executed at the receipt of the delivery. If you are unable inspect the delivery shipment right away, please notate “Subject to inspection, possible concealed damage”.
If a replacement part is required, please contact Lexora as noted on your purchase confirmation. For convenience, the contact Lexora Customer Service for assistance on a request.
Buyer’s Remorse
Returns of non-damaged items must be made within 30 days of delivery of merchandise. All returns must be returned in “new” condition and in undamaged Lexora packaging and crating materials.
Customers in receipt of their purchased item who wish to make a return, must ship the item back via shipping carrier of their choice. Upon Lexora’s receipt, inspection and approval of the returned item, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Customers cancelling their order after receipt of shipment tracking confirmation and once the item is in transit will receive a credit subject to a 25% restocking fee, Original Shipping Fee and Return Shipping Fee.
Be advised that if a return is delivered after 30 days of purchase, a partial credit shall be issued subject to Bell and Modern’s review of the return.
Ordered the Wrong Size/Style
Customer should confirm all measurements prior to placing an order. If you receive a wrong sized product, please contact info@serenitymission.com Please note if the order received is incorrect due to sizing, customer shall be responsible for the return of the wrong product and the appropriate delivery charges for an exchange, if any.
